TOTAL Hex Chisel - Concrete & Masonry

Welcome to ktools.pk, your trusted source for high-quality power and hand tools in Pakistan. We are committed to providing a seamless shopping experience, including clear policies on shipping and returns. Please review our policies below to understand how we handle shipping, returns, and exchanges.

Shipping Policy:

1. Delivery Coverage:

We deliver to all major cities and towns across Pakistan. Our reliable courier partners ensure that your order reaches you promptly and securely.

2. Shipping Charges:

• Standard Shipping: A flat shipping rate of PKR 250 applies to all orders.

• Free Shipping: Enjoy free shipping on orders above PKR 4,999/.

3. Delivery Time:

• In Major Cities: Orders are delivered within 3-5 business days.

• In Remote Areas: Delivery may take up to 7-10 business days.

4. Order Tracking:

Once your order is shipped, you will receive a tracking number via email or SMS, allowing you to monitor your shipment in real time.

5. Delivery Issues:

If your package is delayed, damaged, or lost during transit, please contact our customer support team call us at 051-2363048 for assistance.

Returns and Exchange Policy:

1. Return Eligibility:

You can return or exchange a product within 7 days of receiving it if:

• The product is defective or damaged.

• You received the wrong item.

• The product is unused and in its original packaging with all accessories and manuals.

2. Non-Returnable Items:

• Customized or special-order items.

• Products damaged due to misuse or mishandling.

• Clearance or final sale items.

3. Return Process:

• Step 1: Contact our customer support team at 051-2363048 with your order number, reason for return, and photographic evidence if applicable.

• Step 2: Once approved, we will provide you with the return shipping details.

• Step 3: Ship the item back to us using a reliable courier service. Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part.

4. Refund Policy:

• Refunds will be processed within 7-10 business days after we receive and inspect the returned item.

• Refunds are issued through your original payment method or as store credit, based on your preference.