Welcome to ktools.pk, your trusted source for high-quality power and hand tools in Pakistan. We are committed to providing a seamless shopping experience, including clear policies on shipping and returns. Please review our policies below to understand how we handle shipping, returns, and exchanges.
We deliver to all major cities and towns across Pakistan. Our reliable courier partners ensure that your order reaches you promptly and securely.
Standard Shipping: A flat shipping rate of PKR 250 applies to all orders.
Free Shipping: Enjoy free shipping on orders above PKR 4,999/.
In Major Cities: Orders are delivered within 3-5 business days.
In Remote Areas: Delivery may take up to 7-10 business days.
Once your order is shipped, you will receive a tracking number via email or SMS, allowing you to monitor your shipment in real time.
If your package is delayed, damaged, or lost during transit, please contact our customer support team call us at 051-2363048 for assistance.
You can return or exchange a product within 7 days of receiving it if:
The product is defective or damaged.
You received the wrong item.
The product is unused and in its original packaging with all accessories and manuals.
Customized or special-order items.
Products damaged due to misuse or mishandling.
Clearance or final sale items.
Step 1: Contact our customer support team at 051-2363048 with your order number, reason for return, and photographic evidence if applicable.
Step 2: Once approved, we will provide you with the return shipping details.
Step 3: Ship the item back to us using a reliable courier service. Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part.
Refunds will be processed within 7-10 business days after we receive and inspect the returned item.
Refunds are issued through your original payment method or as store credit, based on your preference.
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